Front Office & Travel Co-ordinator

PURPOSE OF JOB

To ensure that the telephone is answered timeously and in a friendly and professional manner, as well as ensuring that all visitors are attended to efficiently and treated with respect and professionalism.  To act as an administration support system to the other departments and to ensure that the information is received, captured and distributed correctly.You will also be responsible for making all travel and accommodation bookings for employees of De Heus.

KEY PERFORMANCE AREAS 

Customer Service

• Answer and direct all phone calls
• Greet all office guests
• Manage, clean and organize the front desk
• Schedule meetings, client visits for Management
• Stock and stationary control
• Provide administrative support to all team members as necessary
• Answer guests' and employees' questions
• Admin Support for Senior Management

Travel & Accommodation 

• Book flight tickets, accommodation and vehicle rental as requested and according to procedure.
• Disseminate travel documents and information timeously.
• Send a recon to HQ at month end of all bookings made, together with the credit card statement.

Telephone 

• Answer the switchboard timeously and in a friendly and clear manner.
• Transfer calls with minimum delay to the relevant person.
• Take messages clearly and concisely, ensuring the messages are forwarded timeously.
• Establish ‘personal’ relationships with frequent callers (i.e. recognise and greet by name)
• Maintain traffic through the switchboard and update management on any irregularities.
• Manage all calls, admin duties and correspondence in a responsible & confidential   manner.
• Ensure that the internal telephone extension list is updated when necessary and distribute to staff.
• Sort and distribute incoming mail and ensure that outgoing mail is attended to efficiently.
• Assist with the company’s general typing requirements.

Knowledge, Qualifications & Experience

• Matric (Grade 12 Certificate)
• Possession of a valid Code 08/EB drivers license
• 2 years experience in front office or customer facing role & administrative proficiency in booking systems
• Working knowledge of MS Excel, MS Word & Outlook
• Strong logistical skills to manage itineraries, budgets & Compliance
• Strong verbal & written communication
• Excellent organisational Abilities
• Able to manage multi line phone systems
• A high level of professionalism, with customer service orientation & the ability to maintain a calm & welcoming demeanor

Skills

• Problem solving and decision making skills
• Communication and influencing skills
• Relationship building and team leadership skills
• Computer skills (MS Office)
• Written communication skills
• Negotiation and Selling skills
• Financial management skills
• Hospitality skills

Behaviours

• Quality minded
• Positive,  pro-active, results-driven attitude
• Innovative
• Highly ethical and principle-driven
• Committed, dedicated, motivated
• Self-starter and follow-though
• Energy, drive, courage and tenacity
• Required to work with minimum supervision
• Team player and service orientated
• Dedicated, agreeable and reliable team player
• Excellent Interpersonal and customer relationship skills (friendly personality with good telephone manner/speaking voice)
• Patient, methodical and stable
• Accurate and self-disciplined
• Confident, assertive self-starter
• Good administrative skills

Applicants must submit a comprehensive CV, with work-related references to hrsa@deheus.com

Closing date:      12 March 2026

Please note that only applicants who meet the stipulated minimum requirements will be considered. If you have not been contacted within 2 weeks of the closing date, kindly consider your application unsuccessful. De Heus reserves the right not to make an appointment to the post as advertised.