Order Entry Sales Clerk


The Order Entry Sales Clerk needs to ensure excellent customer service from receipt of customer requirements through to receipt of product by the Customer. 


Customer Service

  • Liaison with customers on a regular basis concerning requirements, releases, etc.
  • Collaborate and schedule all daily production requirements.
  • Ensuring all delivery notes are accurate, by checking them daily.
  • Liaison with production planning regarding customer requirements, backorder status.
  • Scheduling of orders and liaising with customers in respect of delivery and/or possible problems.
  • Liaisons with Production with regards to stock levels and required information by customers.
  • Liaison with bag depot and streamlining bulk orders for bagging.


  • Continually striving to improve through teamwork with other employees all related aspects of De Heus (Pty) Ltd business.
  • Using objective measurement, identifying problems within the company, and subsequently identifying the “root cause” of problems.
  • Ensuring always that corrective actions taken to resolve problems are, ultimately, permanent and preventative.
  • Assisting, wherever possible, to ensure that all actions, functions, and processes in De Heus’s business are conducted in a value-added manner.
  • Complying, in line with the Policy Document, departmental procedures and practices.
  • Ensuring that any subordinates reporting to you are effectively communicated to with regards to their responsibilities and authorities.
  • Control of any company expenditure, which may be entrusted to you, in line with the overall company budget.
  • To comply with any other work-related instruction which is relayed via a superior and which is deemed to be necessary and reasonable.
  • The duties and responsibilities in this job description may be revised from time to time, by agreement, in line with the company’s overall Policy Documents and operational requirements.
  • The company expects the employee to carry out his/her duties and responsibilities to the best of their ability and commits itself to empower the employee with the authority to meet these requirements.

Knowledge, Qualifications & Experience

  • Matric (Grade 12 Certificate)
  • Possession of a valid Code 08/EB drivers license
  • 3 Years’ experience in a similar position
  • Working knowledge of MS Excel, MS Word
  • 2 – 3 Years Sales or Customer service experience
  • Preferably have a milling environment background
  • Knowledge of MS Word, Excel and Outlook


  • Excellent customer service skills
  • General administration skills
  • Attention to detail
  • Excellent interpersonal and customer relations skills
  • Telephone and business etiquette
  • Problem solving skills
  • Problem solving and decision-making skills
  • Conflict handling skills
  • Communication and influencing skills
  • Relationship building and team leadership skills
  • Computer skills (MS Office)
  • Written communication skills
  • Negotiation and Selling skills


  • Positive, pro-active, results-driven attitude
  • Innovative
  • Highly ethical and principle-driven
  • Committed, dedicated, motivated
  • Self-starter and follow-though
  • Energy, drive, courage and tenacity
  • Required to work with minimum supervision

Adverse Working Conditions

  • Standby Customer Service Phone at irregular hours

Applicants must submit a comprehensive CV, with work-related references to hrsa@deheus.com

Closing date:     22 April 2024

Please note that only applicants who meet the stipulated minimum requirements will be considered. If you have not been contacted within 2 weeks of the closing date, kindly consider your application unsuccessful. De Heus reserves the right not to make an appointment to the post as advertised.